Service Designer

Job Description

What you will do as a Service Designer 

• Lead service design activities across Discovery, Alpha, Beta and Live.
• Produce service maps, journeys, blueprints, and end‑to‑end service models.
• Work collaboratively across multi‑disciplinary teams to align user needs, business goals and technology constraints.
• Provide professional advice on service design approaches, risks and opportunities.
• Coordinate service design work to time, quality and business expectations.
• Facilitate workshops, co‑design and decision‑making forums.
• Support the development of service design practice and mentor junior team members.

What you’ll bring 

• Strong expertise across the DDaT service design lifecycle.
• Ability to influence decisions with evidence, research and clear rationale.
• Experience delivering complex service design in multi‑disciplinary teams.
• Strong communication skills and confidence in simplifying complexity.
• Ability to contribute to planning, strategy and roadmap discussions.
• Experience coaching or supporting others in service design.

Core areas (must have): 

• Proven experience in end‑to‑end service design (DDaT).
• Ability to produce service artefacts at multiple levels (journeys → blueprints → ecosystems).
• Skilled in evidence‑based design: insight synthesis, problem framing, prioritisation.
• Ability to influence stakeholders across engineering, product and policy domains.
• Experience coordinating service design delivery across phases and teams

Desirable: 

• Exposure to operational service management (ITIL, SLAs, support models).
• Experience in defence, government or regulated environments.
• Working knowledge of adjacent roles (UR, BA, Product, Interaction Design).
• Experience in agile or SAFe delivery environments.
• Professional training/accreditation in service design or human‑centred design.
• Contribution to communities of practice or internal capability uplift.