Product Manager

Job Description

About the role:

The Product Manager is a senior role within the ServiceNow Product Management team, focused on developing and driving end-to-end industry solutions on the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM).

The role combines platform expertise with CRM knowledge to build industry-specific solutions, value frameworks, and go-to-market assets. It supports improvements in customer experience, revenue, and operational efficiency, while acting as a key partner to Sales, Delivery, and Portfolio/CTO teams.

Responsibilities:

• Define product strategy and industry solutions for Customer Workflows
• Develop solution blueprints, accelerators, and reusable assets
• Support sales with demos, business cases, and value propositions
• Create sales materials (playbooks, pitch decks, RFP assets)
• Ensure delivery standards and alignment with business outcomes
• Collaborate with Sales, GTM, Delivery, and CTO teams
• Contribute to thought leadership and industry positioning
• Maintain and improve solution assets based on feedback and trends

Skill Requirements:

• Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM)
• Knowledge of other CRM platforms (e.g. Salesforce, Dynamics 365, SAP CX)
• Understanding of customer lifecycle, revenue processes, and service operations
• Experience in solution design, workflow development, and value-based selling
• Ability to create business cases and translate client needs into solutions
• Experience developing frameworks, accelerators, and implementation approaches
• Strong commercial and consulting mindset
• Ability to communicate and influence stakeholders at different levels
• Experience working on enterprise transformation programs
• Industry exposure (e.g. Financial Services, Telecom, Healthcare, Manufacturing, Public Sector, Energy)