Deskside Support Analyst

Job Description

Key responsibilities:

• Collaborate with the Deskside Support teams across all sites to deliver a high-quality service regardless of location 
• Take ownership of customer issues resulting from walk-ups to the tech bar, teams messages, ticketing and regular floorwalking and accurate recording of these in the appropriate toolset is required
• Escalate complex or widespread issues as required to the appropriate teams
• Promote IT in a positive and professional manner
• Support Major Incident Management/Problem Management with major incidents and escalations
• Manage the local stock of essential equipment and follow management processes to ensure assets are kept up to date

Work arrangements:

At AXA we work smart, to support the needs of our business this role is office based meaning you’ll work 100% of your week from the Birmingham office with travel to our Leicester office as and when needed. Travel to other AXA sites may be needed at times, so a valid UK driving license is required. 

Your skills & experience:

• Previous IT Service experience in a multi-supplier environment 
• IT support background 
• Able to build and maintain good relationships at all levels 
• Working knowledge of MS Office 
• Strong customer service ethic 
• Good negotiation and influencing skills
• Able to work effectively in a team as well as independently 
• Understanding and awareness of ITIL 
  

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.