ndukongt

As a Project Assistant at TAFF Housing, I managed multiple projects across different services, including a project providing temporary accommodation to young mothers and vulnerable young people, aged 16-23, ensuring their safety and well-being. I led initiatives to improve tenant engagement, supported event planning and coordination, and utilized Microsoft Office software to manage data, create reports, and communicate with teams. I also kept in touch with the police and social services, reporting underage and vulnerable women missing to the police, supporting tenants at reception, taking tenant complaints, updating Rubix, doing reports, and organizing workshops with clients to help with social welfare. Through my excellent communication skills, I worked with stakeholders and colleagues to improve customer satisfaction, achieving a 30% increase in customer satisfaction through effective issue resolution.

As a Support Worker at Advantage Care and Prime Care, I managed service users' health plans, medications, and day-to-day expenses, ensuring timely payment of bills and medication adherence. I maintained accurate weekly finance records and sheets, identifying areas for cost savings and optimization. I supported autistic young adults in cognitive activities and sensory stimulation, promoting their emotional and mental well-being, and developed strong empathy and understanding, adapting to individual needs and preferences. Through collaboration with healthcare teams, I resolved customer queries and addressed concerns, ensuring seamless service delivery, and received positive feedback from customers and supervisors for my excellent customer service skills and commitment to service user care.

As a Human Resource Manager at International Trade Africa, I managed recruitment, on-boarding, and HR compliance for a team of 20 staff in Cameroon, ensuring adherence to local labor laws and company policies. I oversaw training and development, including budget management and event planning, resulting in a 2023 training program with 90% staff participation. I utilized HR software to manage employee data and track training progress, improving data accuracy by 25%, and successfully mediated conflicts between staff and management, resulting in a 15% reduction in staff turnover. I also coordinated with the finance team to manage payroll and benefits, ensuring timely payment to staff, and improved HR processes, increasing team efficiency by 20%.

As a Sales and Marketing Executive at International Trade Africa, I developed and implemented sales strategies to drive business growth in the Cameroon beverage market, resulting in a 15% increase in sales revenue. I built strong relationships with clients and stakeholders, including key accounts such as supermarkets and wholesalers, and coordinated marketing events and campaigns, including product launches and promotions, increasing brand awareness by 30%. Through market analysis and collaboration with the supply chain team, I informed sales and marketing decisions and ensured timely delivery of products, reducing stock-outs by 20%, and exceeded sales targets by 5% through effective marketing campaigns.