Customer Service Specialist

Job Description

About the role

At Lendable, we’re on a mission to brighten the financial futures of millions of Americans. Since launching our U.S. Credit Card in May 2024, we’ve been reshaping consumer credit by blending exceptional talent with cutting-edge technology.

We’re looking for confident, motivated, and persuasive communicators who thrive on helping customers achieve financial stability. As part of this exciting new chapter, you’ll play a key role in defining and managing critical operational processes from start to finish, making a real impact every day

Working Hours: Rotating weekly shifts to align with US operating hours:

• Shift 1: 12:00 PM–9:00 PM UK time (Monday–Friday). WFH Monday & Friday, Tuesday – Thursday in office.
• Shift 2: 4:00 PM–1:00 AM UK time (Monday–Friday). – Fully remote.

Training: Training will be 4-6 weeks long and held in our London office. The training times will be 10 am – 7 pm Monday – Friday UK time.

Holidays: You will receive 25 days annual leave plus 8 days (US holidays + Christmas day guaranteed).

Your profile

• At least 2 years in any industry in a customer-facing role, with a track record of connecting with and helping others.
• You’re curious, quick to assess situations, and skilled at finding effective solutions.
• Excellent written and verbal communication skills, active listening and rapport-building abilities.
• You handle conflict gracefully, recover quickly from challenging interactions, and maintain composure.
• Comfortable with technology and quick to learn new software.
• Open to feedback, eager to improve, and adaptable to change in a fast-paced environment.
• Enjoy solving problemsindependently, multitasking, and improving processes.
• Spanish Speaking, desirable but not essential.